Last updated: September 27, 2026
At Norva Footwear we want you to love every pair. We do not offer refunds, but we are happy to exchange your item as explained below.
7-Day Exchange
- You can request a size or article exchange within 7 days of receiving your order.
- Items must be unworn, clean, and returned in the original box and packaging with all tags attached.
- To start an exchange, message us on WhatsApp with your order number and photos of the item.
- Exchange delivery charges (Rs 200 each way) are paid by the customer, unless the mistake was ours.
- Exchanges are subject to stock availability. If your requested size is unavailable, you may choose another article of equal value or receive store credit for a future order.
- If you choose a higher-priced article, you pay the difference. If you choose a lower-priced article, the difference is given as store credit.
Damaged, Defective or Wrong Item
- If your item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with clear photos or an unboxing video.
- We will send a replacement or exchange at no extra cost, including delivery charges.
No Refunds
- Payments are non-refundable. All eligible cases are handled through exchange or store credit.
Non-Exchangeable Items
- Items bought on final clearance sale (where marked).
- Items that have been worn, washed, altered or damaged after delivery.
Order Cancellation
Orders can be cancelled before they are dispatched. Any amount already paid will be kept as store credit for your next order.
Contact Us
Norva Footwear
Lane 10, Hostel City, Chattha Bakhtawar, Islamabad (near Bing Chun), Pakistan
WhatsApp / Call: +92 313 5793881 (Muhammad Usman) · +92 335 5306158 (Ali)
Email: norvafootwear549@gmail.com